Sector baseline · Research consensus

AI displacement risk in administration

Administration averages 52 out of 100 across 52 published occupations. That average hides more than it shows: Customer Service Representatives scores 68 while Postal Service Mail Sorters, Processors, and Processing Machine Operators scores 24, a 44 point spread inside one sector. That is wider than the 42 point gap between the most and least exposed sector overall. In Administration, which role you hold tells you more than which sector you work in.

Sector average, out of 100

Occupations scored

Point spread, 24 to 68

Occupations scoring 40 or above

How the sector splits

Of the 52, 0 occupations clear 70 and count as high risk, 44 sit between 40 and 69, and 8 fall below 40.

Exposure follows the tasks inside a role rather than the field it sits in, so two jobs that share a sector can still land far apart. The whole published set averages 31 across 961 occupations in 21 sectors. How scoring works

Every administration occupation, most exposed first

Rank is against the full published set, not against the sector. Every occupation here is backed by at least two distinct published studies.

AI displacement risk scores for 52 administration occupations
Rank	Occupation	Score	Sources
1	Customer Service Representatives	68	14
4	Brokerage Clerks	67	6
7	Statistical Assistants	64	6
8	Correspondence Clerks	63	6
9	Data Entry Keyers	63	12
12	Proofreaders and Copy Markers	62	7
15	Credit Authorizers, Checkers, and Clerks	61	6
16	Loan Interviewers and Clerks	61	6
23	Human Resources Assistants, Except Payroll and Timekeeping	60	6
24	Insurance Claims and Policy Processing Clerks	60	7
27	Receptionists and Information Clerks	60	9
33	Executive Secretaries and Executive Administrative Assistants	59	6
35	Order Clerks	59	6
36	Procurement Clerks	59	6
40	Switchboard Operators, Including Answering Service	59	6
42	Bookkeeping, Accounting, and Auditing Clerks	58	11
47	Dispatchers, Except Police, Fire, and Ambulance	58	6
49	Office Clerks, General	58	12
52	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	58	11
54	Billing and Posting Clerks	57	6
58	Eligibility Interviewers, Government Programs	57	7
60	Medical Secretaries and Administrative Assistants	57	7
61	Payroll and Timekeeping Clerks	57	7
63	Word Processors and Typists	57	7
64	Court, Municipal, and License Clerks	56	8
70	Reservation and Transportation Ticket Agents and Travel Clerks	56	7
79	Interviewers, Except Eligibility and Loan	55	6
80	New Accounts Clerks	55	6
90	Bill and Account Collectors	53	6
92	Desktop Publishers	53	7
94	Legal Secretaries and Administrative Assistants	53	7
97	Public Safety Telecommunicators	53	6
107	Telephone Operators	52	6
111	Hotel, Motel, and Resort Desk Clerks	51	7
127	First-Line Supervisors of Office and Administrative Support Workers	50	7
128	Freight Forwarders	50	6
133	Production, Planning, and Expediting Clerks	50	7
140	File Clerks	49	7
163	Gambling Cage Workers	47	6
172	Tellers	47	7
187	Communications Equipment Operators, All Other	45	2
205	Library Assistants, Clerical	44	6
236	Cargo and Freight Agents	42	6
285	Postal Service Clerks	40	6
305	Shipping, Receiving, and Inventory Clerks	39	7
345	Meter Readers, Utilities	37	6
429	Postal Service Mail Carriers	32	6
445	Office Machine Operators, Except Computer	31	6
450	Weighers, Measurers, Checkers, and Samplers, Recordkeeping	31	6
507	Couriers and Messengers	27	6
509	Mail Clerks and Mail Machine Operators, Except Postal Service	27	6
580	Postal Service Mail Sorters, Processors, and Processing Machine Operators	24	6

The evidence behind these scores

Each score aggregates published academic and industry estimates for that occupation, calibrated onto a common scale before they are combined. Across administration, the thinnest occupation rests on 2 sources and the best evidenced on 14. Occupations backed by fewer than two distinct sources are not published at all, here or anywhere on the site.

See the dataset and its limits, or the full ranking in one table.

A sector average is not your score

Roles across administration already run 44 points apart, and the number above is the baseline for a typical version of each one. Seniority and how routine your day is move your own score further still. Answer a few questions and get it free, no sign-up.

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Other sectors

Every sector with at least 15 published occupations has its own baseline. Compare all of them, or browse occupations grouped by sector.

Informational guidance based on published research, not professional career or financial advice. Scores update as new research is ingested.