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AI Job Risk

Occupation baseline · Research consensus

Will AI replace Receptionists and Information Clerks?

Transitioning

Baseline AI displacement risk for Receptionists and Information Clerks, aggregated from 9 research sources.

What this score means

Receptionists and Information Clerks is among the more exposed roles in Administration. A large share of the work, especially its routine and text heavy parts, is already within reach of current AI, though the harder judgment calls still need a person. At 60 out of 100 it scores 8 points above the Administration average of 52. Across the 9 sources behind this baseline, individual estimates run from 49 to 69, so the score is a weighted consensus rather than any single figure.

The number is a consensus estimate for the typical version of the role, built from published academic and industry research scored occupation by occupation. It is not a prediction about any individual. How scoring works

What this job actually involves

Exposure follows the work itself rather than the job title, so it is worth seeing what the role is made of. These are the tasks O*NET records for Receptionists and Information Clerks, most central first, showing 12 of 18.

  • 01Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • 02Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • 03Receive payment and record receipts for services.
  • 04Schedule appointments and maintain and update appointment calendars.
  • 05Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • 06Hear and resolve complaints from customers or the public.
  • 07File and maintain records.
  • 08Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • 09Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • 10Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • 11Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • 12Analyze data to determine answers to questions from customers or members of the public.

Task statements from O*NET by the National Center for O*NET Development, used under CC BY 4.0. The tasks are descriptive; the exposure score above is ours.

The research behind this score

This baseline aggregates 9 research sources that scored Receptionists and Information Clerks for AI and automation exposure. More recent, higher confidence studies carry more weight in the final number.

Common questions

How likely is AI to replace Receptionists and Information Clerks?
Published research puts Receptionists and Information Clerks at 60 out of 100 for AI displacement risk, in the transitioning band. The number is a weighted consensus of 9 research sources and describes the typical version of the role, not any individual.
Do researchers agree on the risk for Receptionists and Information Clerks?
Only partly. Individual estimates for Receptionists and Information Clerks run from 49 to 69 out of 100 across the 9 sources behind this score, so the single number smooths over real disagreement. More recent and higher confidence studies carry more weight in it.
Which administration roles face similar AI exposure?
The closest published administration roles to Receptionists and Information Clerks by score are Human Resources Assistants, Except Payroll and Timekeeping (60/100), Insurance Claims and Policy Processing Clerks (60/100), and Credit Authorizers, Checkers, and Clerks (61/100). Each has its own page with the research behind its number.

Also covers

Appointment Clerk · Appointment Scheduler · Appointment Setter · Automobile Club Information Clerk (Auto Club Info Clerk) · Bilingual Receptionist · Call Center Agent · Call Center Operator · Call Center Representative (Call Center Rep) and related titles

Estimated displacement window

The dated estimate for this role is included in the full personalised report.

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Informational guidance based on published research, not professional career or financial advice. Scores update as new research is ingested.