Will AI replace Order Clerks?

What this score means

Order Clerks is among the more exposed roles in Administration. A large share of the work, especially its routine and text heavy parts, is already within reach of current AI, though the harder judgment calls still need a person. At 59 out of 100 it scores 7 points above the Administration average of 52. Across the 6 sources behind this baseline, individual estimates run from 43 to 75, so the score is a weighted consensus rather than any single figure.

The number is a consensus estimate for the typical version of the role, built from published academic and industry research scored occupation by occupation. It is not a prediction about any individual. How scoring works

What this job actually involves

Exposure follows the work itself rather than the job title, so it is worth seeing what the role is made of. These are the tasks O*NET records for Order Clerks, most central first, showing 12 of 19.

• 01Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• 02Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• 03Recommend merchandise or services that will meet customers' needs.
• 04Inspect outgoing work for compliance with customers' specifications.
• 05Receive and respond to customer complaints.
• 06Check inventory records to determine availability of requested merchandise.
• 07Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• 08Compute total charges for merchandise or services and shipping charges.
• 09Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• 10File copies of orders received, or post orders on records.
• 11Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
• 12Prepare invoices, shipping documents, and contracts.

Task statements from O*NET by the National Center for O*NET Development, used under CC BY 4.0. The tasks are descriptive; the exposure score above is ours.

The research behind this score

This baseline aggregates 6 research sources that scored Order Clerks for AI and automation exposure. More recent, higher confidence studies carry more weight in the final number.

• 01Anthropic Economic Index 2026 - AI Task Exposure · 2026Anthropic
• 02Global Automation Atlas: Task Substitution Exposure by Occupation · 2026Garg, Crosta, Baier (2026), arXiv:2605.17086
• 03Generative AI and Jobs: A Refined Global Index of Occupational Exposure · 2025International Labour Organization, Working Paper 140 (2025)
• 04Working with AI: Measuring the Applicability of Generative AI to Occupations · 2025Tomlinson, Jaffe et al., Microsoft Research (2025)
• 05GPTs are GPTs: Labor Market Impact Potential of LLMs · 2024Eloundou, Manning, Mishkin, Rock (Science, 2024)
• 06AI Occupational Exposure to Language Modeling · 2023Felten, Raj, Seamans (2023)

Common questions

How likely is AI to replace Order Clerks?

Published research puts Order Clerks at 59 out of 100 for AI displacement risk, in the transitioning band. The number is a weighted consensus of 6 research sources and describes the typical version of the role, not any individual.

Do researchers agree on the risk for Order Clerks?

Only partly. Individual estimates for Order Clerks run from 43 to 75 out of 100 across the 6 sources behind this score, so the single number smooths over real disagreement. More recent and higher confidence studies carry more weight in it.

Which administration roles face similar AI exposure?

The closest published administration roles to Order Clerks by score are Executive Secretaries and Executive Administrative Assistants (59/100), Procurement Clerks (59/100), and Switchboard Operators, Including Answering Service (59/100). Each has its own page with the research behind its number.

Also covers

Ad Taker (Advertising Taker) · Advertising Clerk (Ad Clerk) · Advertising Space Clerk (Ad Space Clerk) · Back Order Clerk · Blood Bank Credit Clerk · Blood Bank Order Control Clerk · Catalogue Clerk · Classified Ad Clerk (Classified Advertisement Clerk) and related titles

More administration occupations

• Human Resources Assistants, Except Payroll and Timekeeping60/100
• Insurance Claims and Policy Processing Clerks60/100
• Executive Secretaries and Executive Administrative Assistants59/100
• Procurement Clerks59/100
• Switchboard Operators, Including Answering Service59/100
• Bookkeeping, Accounting, and Auditing Clerks58/100
• Dispatchers, Except Police, Fire, and Ambulance58/100
• Office Clerks, General58/100