Will AI replace Order Clerks?

What this score means

Order Clerks sits in the middle of the exposure range for Administration. Routine parts of the job are starting to automate, but much of it still depends on judgment, relationships, and context that today's models handle poorly. At 54 out of 100 it scores 4 points above the Administration average of 50. Across the 4 sources behind this baseline, individual estimates run from 26 to 84, so the score is a weighted consensus rather than any single figure.

The number is a consensus estimate for the typical version of the role, built from published academic and industry research scored occupation by occupation. It is not a prediction about any individual. How scoring works

What this job actually involves

Exposure follows the work itself rather than the job title, so it is worth seeing what the role is made of. These are the tasks O*NET records for Order Clerks, most central first, showing 12 of 19.

• 01Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• 02Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• 03Recommend merchandise or services that will meet customers' needs.
• 04Inspect outgoing work for compliance with customers' specifications.
• 05Receive and respond to customer complaints.
• 06Check inventory records to determine availability of requested merchandise.
• 07Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• 08Compute total charges for merchandise or services and shipping charges.
• 09Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• 10File copies of orders received, or post orders on records.
• 11Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
• 12Prepare invoices, shipping documents, and contracts.

Task statements from O*NET by the National Center for O*NET Development, used under CC BY 4.0. The tasks are descriptive; the exposure score above is ours.

The research behind this score

This baseline aggregates 4 research sources that scored Order Clerks for AI and automation exposure. More recent, higher confidence studies carry more weight in the final number.

• 01Anthropic Economic Index 2026 - AI Task Exposure · 2026
• 02Generative AI and Jobs: A Refined Global Index of Occupational Exposure · 2025
• 03GPTs are GPTs: Labor Market Impact Potential of LLMs · 2024
• 04AI Occupational Exposure to Language Modeling · 2023

Also covers

Ad Taker (Advertising Taker) · Advertising Clerk (Ad Clerk) · Advertising Space Clerk (Ad Space Clerk) · Back Order Clerk · Blood Bank Credit Clerk · Blood Bank Order Control Clerk · Catalogue Clerk · Classified Ad Clerk (Classified Advertisement Clerk) and related titles

More administration occupations

• Bill and Account Collectors52/100
• Billing and Posting Clerks57/100
• Bookkeeping, Accounting, and Auditing Clerks63/100
• Brokerage Clerks65/100
• Cargo and Freight Agents40/100
• Communications Equipment Operators, All Other42/100
• Correspondence Clerks67/100
• Couriers and Messengers19/100